Our standard delivery takes between 2 and up to 5 working days (Monday – Friday). However, this can be extended during busy periods.
Warning: We do not guarantee the time(s) or date(s) of delivery. All delivery times on our website or on your order are estimates only and no guarantees are given in relation to timescales. No refunds or other compensation will be given for late delivery of your pallet(s).
If the vehicle runs late, Pure Biofuel Ltd. cannot be held liable for any charges incurred for wasted labour, equipment hire, inspections, or other on-site costs due to late or non-arrival of vehicles.
Weekend Delivery, Timed Delivery, AM Delivery, VAN Delivery
The following options are available and are charged at the hauler's rates:
Timed Delivery: Set a Delivery Window between 10:00 and 16:00 and the delivery will arrive 30 minutes before or 30 minutes after the set time
AM Delivery: Set your delivery to arrive between 09:00 a.m. and 12:00
PM Delivery: Set your delivery to arrive between 12:00 a.m. and 17:00
Next Day Delivery
Please note that not all delivery depots offer additional services.
Contact us for more information.
7.5T Delivery Vehicles
Current nationwide delivery restriction on Tail-Lifts over 750kg means that customers requiring a 7.5T must either have a forklift to unload or purchase a smaller 750kg pallet that can allow Tail-Lifts.
Please note, if you require a 7.5T Vehicle with a Tail-Lift and do not mention this, you will be charged for the splitting of the pallet and re-delivery costs (if applicable) before the delivery goes ahead.
7.5-tonne lorries can be requested; however this is subject to availability and the local delivering depots have the final decision on the size vehicle they deem fit for a safe, successful delivery to kerbside.
Most UK mainland postcodes are free of charge however we do have some exceptions. These are automatically applied when you enter your shipping address. You will be able to view your total delivered price before you proceed to payment.
Other areas such as the Channel Islands or Northern Ireland might require a separate quotation.
To have accurate delivery costs and times please contact us.
Missed Deliveries or Delivery Re-Routes
If you cannot be contacted on the delivery date, and we are not able to find a secure and dry place to leave your pallet then this will be considered an unsuccessful attempt and a missed delivery and re-delivery cost will occur at haulier's rates.
Please also double-check your delivery address and phone number is correct. If the pallet has been sent to the wrong depot an additional re-route cost will occur at haulier's rates.
Delivery Details and Notes
It is the customer’s responsibility to enter the correct delivery details. Once the order has been placed, customers will have to notify us in writing with changes to the address before the order is dispatched. Additional fees may apply.
All order notes are passed on to our delivery company as guidelines and are not contractual.
Please note we cannot guarantee the delivery company will call prior to delivery.
Under normal circumstances, orders will be delivered on a vehicle with a tail-lift.
The driver will unload your order with a pallet pump truck.
Please be aware that delivery of the pallet other than curbside is at the discretion of the driver on the day of the delivery.
Deliveries can only be completed on flat surfaces. The pallets cannot be delivered/collected on non-solid surfaces (e.g. gravel or grass). In case of any doubt please contact us before placing the order to avoid a missed delivery or check the video below for better information on the delivery process.
Deliveries of full pallets (above 750 Kg) are made on 18T trucks or above.
We can request the use of smaller trucks (12T or 15T) but smaller truck sizes are dependent on availability and cannot be guaranteed.
Please note, if the delivery cannot be completed due to the customer's fault a partial refund will be provided less £50 + VAT per pallet to cover the transport costs incurred returning the goods to our warehouse.
If redelivery and/or splitting of the pallets is required a charge will be applied at the hauler's rates.
Each hauler and depot might apply different charge rates; for clarification on the rates contact us via email or phone.
We strongly suggest being present at the moment of delivery in order to inspect the pallet.
If you decide not to be present please add to your delivery notes that you are happy for your order to be left without a signature or person present, however, our delivery partner nor ourselves could be liable should anything happen to your order after delivery.
Pure Biofuel Ltd. disclaims all liability for any damage and or death to any property and or person that may occur during the delivery process. Any liability for any damages that may occur during the delivery process lies strictly with the third-party hauler.